Shipping & Returns

General Information

Store hours (Central Time): 

Monday - Friday 10:00 - 2:00 

If you live in the Madison, Wisconsin area, come visit our retail store! GetCulture's brick-and-mortar store is located at 2314 Vondron Rd. in Madison. Click here to see a map of our location. 


All orders will ship as soon as possible; processing for most items is within 1-2 days of order placement (a few exceptions apply, which are noted on those products on our website). We prefer to send an entire order together as soon as all items are available. To confirm your specific shipping information, please refer to the tracking information on your order details (an email with this information will also be sent immediately upon shipment).

Our Standard Shipping speed is 1-4 days for most orders, unless you have purchased an expedited shipping method.

Because we ship perishable items -- and we aim to ensure the integrity of your product(s) -- we reserve the right to hold a shipment if inclement shipping conditions (ie: extreme hot weather) are present. In such scenarios, we aim to communicate any issues or concerns with you as soon as possible, but please don’t hesitate to contact us with any concerns.

Returns Policy

Due to the nature of our products, we are unable to accept ingredient returns as we cannot resell these items because of risk of contamination and mishandling. If you need to make a non-ingredients return, please contact us.